We guarantee to improve your team’s sales and service skills after every evaluation.

If we don’t, we’ll refund the cost.

Nationwide Coverage

Our experienced mystery shoppers are able to visit any location in England, Scotland & Wales.

Established Since 1997

You’re in safe hands with the 25 years of knowledge and experience we have to share with you.

Mystery Shopping Company

MCE Mystery Shopping is an experienced mystery shopping company providing a wide range of services in addition to traditional face-to-face mystery shopping. With a vast network of mystery shoppers, we conduct thorough evaluations of organisations across many industries including retail, leisure, healthcare, financial services and more. Our comprehensive reports and video recordings provide valuable feedback on the overall customer experience with a goal to help you enhance your operations, improve customer satisfaction and increase revenue. Let us help you gain a competitive edge.

Our Clients

Take a look at our testimonials for references.

British Gas
Patisserie Valerie
Sean Graham
Chiltern Railways
Rush Hair & Beauty
Shell Energy

Reports are uploaded quickly and provide very useful feedback about the service we offer our customers. It helps our teams focus on the key steps of service and receiving feedback from real customers on how well they do this.”

– Ole & Steen

Find out more

Every client is different. We’re here to help you find the right service for your needs without any obligation.

We look forward to providing you with actionable reports, strategic insight and recommendations on sales, service and compliance across all of your customer touch points.