Healthcare Mystery Shopping

Care homes, hospitals, dental and medical practices.


We understand the importance of providing exceptional customer service in the healthcare industry. As a healthcare provider, you have a responsibility to provide quality care to your patients, but you may not have the time or resources to evaluate every aspect of your services. That’s where our mystery shopping services come in.

By partnering with us, you can gain valuable insights into how your patients perceive your healthcare services. We can send in mystery shoppers who will evaluate the customer service experience from start to finish, including the initial enquiry, arrival process, appointment and even the follow-up care. Our mystery shoppers will report back to us with detailed feedback on their experience, highlighting areas of strength and areas where improvements could be made.

In the healthcare industry, client and patient satisfaction is crucial for building trust and maintaining a positive reputation. By utilising our mystery shopping services, you can gain a competitive edge by identifying areas of improvement before they become bigger issues. For example, our mystery shoppers may notice that the receptionist is not friendly or welcoming, causing your patients and clients to feel uncomfortable or unwelcome – or they may observe that wait times are longer than expected resulting in frustrated patients. By addressing these issues you can improve patient satisfaction and loyalty.

Our mystery shopping services can also help you ensure that your healthcare services are compliant with industry regulations and guidelines. For example, our mystery shoppers can assess if you provide enough information about the any treatment plans or if patient privacy and confidentiality are being properly maintained.

We can help you improve your patient experience, gain a competitive edge, and ensure compliance with industry regulations. Contact us today to learn more about how we can help you meet your goals and exceed your patients’ expectations.


Years’ Experience

We have been providing services to respected clients since 1997.


Mystery Shoppers

Nationwide coverage including specialist video shoppers.


Mystery Visits

Completed across a wide range of projects and industries.

Find out more

Every client is different. We’re here to help you find the right service for your needs without any obligation.

We look forward to providing you with actionable reports, strategic insight and recommendations on sales, service and compliance across all of your customer touch points.