Leisure Mystery Shopping

Cinemas, bowling alleys, gyms, theme parks and more.


As a mystery shopping company, we understand the importance of providing excellent customer experiences in the leisure industry. That’s why we offer mystery shopping services for leisure establishments such as bowling alleys, cinemas, theme parks, and other similar businesses.

When conducting mystery shopping for leisure industry clients, our trained mystery shoppers evaluate various aspects of the customer experience, including the ease of booking, the quality of facilities, the friendliness and helpfulness of staff, and the overall level of customer service. Our goal is to provide our clients with detailed feedback that will help them improve their customer experiences and increase customer satisfaction and loyalty.

We work with each client to develop a customised mystery shopping programme that suits their specific needs and goals. This programme includes tailored evaluation criteria and a team of highly trained mystery shoppers who are carefully selected to match the client’s target customer profile.

Our mystery shoppers visit leisure establishments and provide detailed reports on their experiences, including feedback on the quality of service, cleanliness, and overall experience. This information is then used by our clients to identify areas for improvement and make any necessary changes to enhance the customer experience.

Through our mystery shopping programmes, we help our leisure industry clients to identify key areas for improvement, such as enhancing staff training, improving the booking process, and enhancing facilities. By making these changes, our clients can improve customer satisfaction, increase customer loyalty, and ultimately drive business growth.

If you own or manage a leisure industry business, our mystery shopping services can help you gain valuable insights into your customer experience and identify areas for improvement. With our help, you can enhance the quality of your customer experience and build a loyal customer base that will help drive your business success. Contact us today to learn more about our mystery shopping services for the leisure industry.


Years’ Experience

We have been providing services to respected clients since 1997.


Mystery Shoppers

Nationwide coverage including specialist video shoppers.


Mystery Visits

Completed across a wide range of projects and industries.

Find out more

Every client is different. We’re here to help you find the right service for your needs without any obligation.

We look forward to providing you with actionable reports, strategic insight and recommendations on sales, service and compliance across all of your customer touch points.