About

Mystery Customer Evaluations (MCE) was established in 1997 and has successfully completed thousands of visits throughout the UK.

25+

Years’ Experience

We have been providing services to respected clients since 1997.

20,000+

Mystery Shoppers

Nationwide coverage including specialist video shoppers.

40,000+

Mystery Visits

Completed across a wide range of projects and industries.

We’re just like you.

Passionate and committed to ensuring customers have the very best experiences that leave them feeling valued, excited and confident to recommend you. We thrive on providing actionable insights that inspire and nurture customer service excellence.

Our business is to improve yours.

Using genuine customers and our platform, we cut through the data to provide you with concise insights that allow you to act quicker than ever before. Our team members are fanatical about delivering successful programmes that will far exceed your expectations.

We can help you increase your sales, profit and customer service.

Sales

Are your employees behaving morally, acting professionally in accordance with your brand and doing everything they can to close a sale with your customers?

Are your products being promoted in the most effective way? There could be ways to change the price point and increase the value you are offering to customers through upselling.

How does your organisation make your customers feel? The overall service and experience received by customers has never been more important. We can research before, during and after sales processes.

Find out more

Every client is different. We’re here to help you find the right service for your needs without any obligation.

“We look forward to providing you with actionable reports, strategic insight and recommendations on sales, service and compliance across all of your customer touch points.”