Retail Mystery Shopping

Shops, outlets, retail parks and shopping malls.


If you are a retailer looking to improve the customer experience in your stores, mystery shopping could be the solution. As a mystery shopping company, we provide retailers with valuable insights into how their stores are performing, highlighting areas for improvement and helping to identify best practice.

Our mystery shoppers are trained to provide objective feedback on a range of factors, including store cleanliness, staff engagement, product availability, and the overall shopping experience. By using mystery shoppers, you can gain a better understanding of how your stores are performing from a customer’s perspective, which can help you to make more informed decisions about the future of your business.

One of the key benefits of mystery shopping is that it provides a snapshot of the customer experience at a particular point in time. This means you can identify any issues or areas for improvement quickly, and make changes to improve the experience for future customers. Mystery shopping can also help you to monitor your staff’s performance, providing valuable feedback on their customer service skills, product knowledge, and sales techniques.

As a mystery shopping company, we work with retailers across a range of sectors, from fashion and beauty to electronics and homeware. We understand that every retailer has unique challenges and requirements, which is why we tailor our approach to meet your specific needs. Whether you’re looking to improve the customer experience in your flagship store, or you want to evaluate the performance of your entire store network, we can help.

Our mystery shopping programmes are designed to be flexible, so you can choose the level of detail and analysis that’s right for you. We can provide you with detailed reports, highlighting specific areas for improvement, or we can provide a simple summary of our findings. Whatever your requirements, we’ll work with you to create a mystery shopping programme that delivers the insights you need to improve the customer experience in your stores.


Years’ Experience

We have been providing services to respected clients since 1997.


Mystery Shoppers

Nationwide coverage including specialist video shoppers.


Mystery Visits

Completed across a wide range of projects and industries.

Find out more

Every client is different. We’re here to help you find the right service for your needs without any obligation.

We look forward to providing you with actionable reports, strategic insight and recommendations on sales, service and compliance across all of your customer touch points.