Cookies

Introduction

Mystery Shopping (the “website“) is operated by MCE Performance Evaluation Consultants Ltd (company number SC460264) which is registered in Scotland at 36 Buckstone Loan, Edinburgh, EH10 6UD and referred to in this policy as “we“, “us” and “our“).

Please read this policy in addition to our Privacy Policy and Terms & Conditions in full as we want you to understand how we use your data and be confident that the information you give us is safe and secure. Important points to note are that we use cookies to track usage of our website and related services for analytical and advertising purposes.

Last updated: 29th April 2024

1. Overview

As is common practice with almost all websites and related services we use cookies, web beacons and similar technologies. We may use the term “cookies” in our policies to refer to all technologies that we may use to store data in your browser or device or that collect information or help us identify you in the manner described above.

• Cookies are essentially tiny files that are downloaded to your computer to improve your experience.
• Web beacons are small graphic images (also known as “pixels” or “clear gifs”) which may be included on our websites or services and typically work in conjunction with cookies to identify our users and user behaviour.
• Similar technologies includes anything else which acts in a similar way for tracking purposes.

This page describes why we sometimes need to store cookies, the information they gather and how we use it. We will also share how you can prevent them from being stored where possible however this may downgrade or break certain elements of our service functionality. For more general information on cookies see this Wikipedia article.

2. Use

We may use cookies for a variety of reasons including:

• Membership Related Cookies
  • We offer subscription services and cookies may be used to remember if you are already registered and whether to show or send you certain notifications. These notifications might only be valid to users which have or have not completed a particular action (e.g. clicked a link).

• Survey Related Cookies
  • From time to time we may offer surveys, questionnaires or similar research to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

• Form Related Cookies
  • When you submit data to us through a form such as those found on our registration or contact pages, cookies may be set to remember you have registered with us.

• Preference Related Cookies
  • In order to provide you with a great experience on this site we provide the functionality to hide the ‘cookie bar’ message which is displayed. Should you choose to hide this message, a cookie will be stored.

3. Third Parties

We may work with third-party companies, commonly known as service providers, who are authorised to place third-party cookies, web beacons, or similar technologies for storing information on our sites or in our services, applications, and tools with our permission. These service providers help us to provide you with a better, faster, and safer experience.

These service providers may use these technologies to help us deliver content and advertising as well as compile anonymous metrics and analytics. These service providers are subject to confidentiality agreements with us and other legal restrictions on their use or collection of any personal information. Third party cookies are covered by the privacy policy of the third party.

Website Analytics

This website uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the website and ways that we can improve your experience. These cookies may track things such as how long you spend on the website and the pages that you visit so we can continue to produce engaging content. Please note that as IP anonymisation is enabled, we do not share your full IP address with Google Analytics. This means we cannot relate this to any personal data you submit to us.

Email Analytics

Our email service provider uses analytics to track and measure the performance of our communications with you so that we can understand how to improve the content and deliverability of our messages. These cookies may track things such as how many times you have opened a particular email or clicked on a particular link a message contains.

Advertising

Cookies from advertising platforms including but not limited to Facebook and Google enable us to actively monitor advertising services we may use. Service providers such as Facebook and Google may use the personal information that they have collected about you on their services pursuant to their own privacy policies.

Testing

From time to time we test new features and make subtle changes to the way that our website or emails are delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the website whilst ensuring we understand which optimisations our users appreciate the most.

Affiliates

If any partners advertise on our behalf, affiliate tracking cookies allow us to see if you have come to our website as a result of them referring you so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for registering with us. Similarly, where we advertise on behalf of partners the affiliate tracking cookies may be used to identify our website on external third-party websites. This allows both us and the third party to see if you have completed a specific action (such as registering your details with them). We may receive a payment or reward for this.

4. Removal

Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to our services. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser help section or contact us for assistance with how to do this). Be aware that disabling cookies may affect or disable the functionality of this and many other websites that you visit, so it is therefore recommended that you do not disable cookies.

5. Changes

We may, from time to time, make changes to this cookie notice to reflect any changes to our practices in accordance with changes to legislation, best practice or website enhancements. We will let you know what these changes are by posting them to this page. Where the changes are significant, we may also choose to email you with the new details and get your consent to make these changes where required by law. It is your responsibility as a user to make sure that you are aware of changes posted on this page, by checking for any changes on a regular basis. Changes posted on this page will become effective as soon as they are posted.

6. Contact

Hopefully that has clarified things for you, however if you are still looking for more information then please get in touch and we will get back to you as soon as possible.

As an online service, we prefer to communicate with you by email to ensure you are put in contact with the right person and in accordance with any regulatory time frames. Please use our email support@mysterycustomerevaluations.com for any correspondence.