Accommodation Mystery Shopping

Student and serviced accommodation.


If you’re in the accommodation industry, you understand the importance of providing a top-notch customer experience to keep guests happy. One way to evaluate the quality of the experience you provide is through mystery shopping.

As a mystery shopping company, we can help you gain valuable insights into your guest experience and identify areas for improvement. Our services are able to cater for both purpose-built student accommodation (PBSA) as well as serviced accommodation (PBSA).

When you partner with us for mystery shopping in the accommodation industry, we’ll send experienced mystery shoppers to stay at your property. They will evaluate every aspect of the guest experience, from the reservation process to check-in, room cleanliness, amenities, and more. Our shoppers will provide detailed feedback on their experience, highlighting areas that could use improvement and the things your team is doing well.

Our reports are designed to be easy to understand, so you can quickly identify areas for improvement and take action to enhance your guest experience. We’ll work with you to develop an action plan that addresses any issues highlighted in the mystery shopping report. This will help you build a reputation for outstanding customer service and increase guest loyalty.

Mystery shopping is an essential tool for any business in the accommodation industry. By partnering with a mystery shopping company like ours, you can gain valuable insights into the guest experience and identify areas for improvement. We’re committed to helping you provide the best possible experience for your guests, so you can build a loyal customer base and grow your business.

In conclusion, mystery shopping can be a game-changer for your accommodation business. Contact us today to learn more about how we can help you with mystery shopping in the accommodation industry and take your guest experience to the next level.


Years’ Experience

We have been providing services to respected clients since 1997.


Mystery Shoppers

Nationwide coverage including specialist video shoppers.


Mystery Visits

Completed across a wide range of projects and industries.

Find out more

Every client is different. We’re here to help you find the right service for your needs without any obligation.

We look forward to providing you with actionable reports, strategic insight and recommendations on sales, service and compliance across all of your customer touch points.