Telephone Mystery Shopping

Find out if your calls are being handled correctly.

Phone Mystery Shopping

If you’re looking for a way to improve your customer service levels, telephone mystery shopping can be an excellent option. As a mystery shopping company, we offer telephone mystery shopping services to help businesses evaluate the quality of their customer service over the phone.

The way telephone mystery shopping works is simple. Our team of trained mystery shoppers pose as typical customers and call your business to evaluate the quality of the customer service provided. They’ll ask questions, raise concerns, and engage in typical customer interactions, all while carefully documenting their experiences and providing detailed feedback to you.

When you work with us for telephone mystery shopping, we’ll work closely with you to understand your goals and objectives for the evaluation. This helps us tailor our approach to meet your specific needs and provide the most valuable feedback possible. Whether you’re looking to improve call centre performance, evaluate the effectiveness of your phone-based sales techniques, or simply get a better understanding of how your customers perceive your phone-based customer service, our telephone mystery shopping services can provide the insights you need.

One of the key benefits of telephone mystery shopping is its speed and efficiency. Unlike in-person mystery shopping, which can be time-consuming and expensive, telephone mystery shopping can be completed quickly and efficiently. This allows us to offer fast turnaround times for our clients, helping you make informed decisions about how to improve your customer service as quickly as possible.

Overall, telephone mystery shopping is a valuable service that can help businesses of all types improve their phone-based customer service. By providing detailed feedback and insights into how customers perceive your phone interactions, we can help you improve your overall customer experience and achieve your business objectives.


Years’ Experience

We have been providing services to respected clients since 1997.


Mystery Shoppers

Nationwide coverage including specialist video shoppers.


Mystery Visits

Completed across a wide range of projects and industries.

Find out more

Every client is different. We’re here to help you find the right service for your needs without any obligation.

We look forward to providing you with actionable reports, strategic insight and recommendations on sales, service and compliance across all of your customer touch points.