Restaurant Mystery Shopping

Fine dining, casual dining, buffet and table service restaurants.


We can provide valuable insights into the hospitality industry, specifically restaurants. Our services involve hiring mystery shoppers to evaluate various aspects of a restaurant, including customer service, food quality, cleanliness, and atmosphere. By conducting these evaluations, we can help restaurant owners and managers identify areas of improvement and enhance the overall customer experience.

When you choose to work with us, we can tailor our mystery shopping services to suit your specific needs. For example, we can focus on a particular location or branch of your restaurant chain, or we can evaluate your restaurant against your competitors. Our trained mystery shoppers can pose as regular customers and provide objective feedback on their dining experience.

Our reports are detailed and provide actionable recommendations. We can highlight strengths and weaknesses, identify staff members who excel in customer service, and recommend training or coaching for those who need improvement. We can also provide feedback on the quality and presentation of food and drink, as well as the cleanliness and atmosphere of the restaurant.

Our mystery shopping services can help restaurants of all sizes, from small independent eateries to large chains. By identifying areas for improvement and providing feedback on what customers value most, we can help you enhance the dining experience for your customers and increase loyalty and repeat business.

In addition to providing valuable feedback for restaurants, our mystery shopping services can also provide insights into the wider hospitality industry. For example, we can evaluate the quality of service and amenities provided by hotels and other accommodation providers, as well as the efficiency and friendliness of staff in bars and pubs.

We also have the ability to help you to benchmark your performance against your competitors such as Ask Italian, Nando’s, Pizza Express, Pizza Hut, Prezzo and Wagamama to help you identify strengths and weaknesses. This will help you to make informed decisions about where to invest your resources.

In conclusion, mystery shopping can provide a valuable tool for restaurant owners and managers to identify areas for improvement and enhance the overall customer experience. With our tailored services, detailed reports, and actionable recommendations, we can help you take your restaurant to the next level.


Years’ Experience

We have been providing services to respected clients since 1997.


Mystery Shoppers

Nationwide coverage including specialist video shoppers.


Mystery Visits

Completed across a wide range of projects and industries.

Find out more

Every client is different. We’re here to help you find the right service for your needs without any obligation.

We look forward to providing you with actionable reports, strategic insight and recommendations on sales, service and compliance across all of your customer touch points.