Property Mystery Shopping

New build homes, estate and letting agencies.


We understand the importance of delivering a high-quality service and product to customers. This is especially true in the property industry, where your customers make significant investments and need to feel confident about their choices.

Mystery shopping for house builders and estate agents can help to identify areas for improvement in customer service and sales techniques. Our mystery shoppers can assess the quality of communication, professionalism, and product knowledge of your sales team. We can also evaluate the effectiveness of your marketing and advertising strategies.

For house builders, we can conduct on-site visits to assess the quality of workmanship, materials, and finishes. We can also check that any warranties or guarantees are being honoured, and that health and safety regulations are being followed. Our reports will provide you with detailed feedback on any issues that need to be addressed, as well as recommendations for improving your customer experience.

For estate agents, we can conduct mystery shops to assess the quality of customer service provided during property viewings and negotiations. Our mystery shoppers can pose as potential buyers or renters and provide feedback on the level of service they received. We can also evaluate the effectiveness of your online presence, including your website and social media channels.

Our reports can help you to identify areas where you can improve your customer experience and increase customer satisfaction. By addressing these issues, you can improve your reputation and attract more customers. We can also provide you with benchmarking data to help you compare your performance against industry standards.

Overall, mystery shopping for house builders and estate agents can help you to identify areas for improvement and provide you with valuable insights into your customer experience. By working with us, you can ensure that your customers receive the highest level of service and feel confident about their investment.


Years’ Experience

We have been providing services to respected clients since 1997.


Mystery Shoppers

Nationwide coverage including specialist video shoppers.


Mystery Visits

Completed across a wide range of projects and industries.

Find out more

Every client is different. We’re here to help you find the right service for your needs without any obligation.

We look forward to providing you with actionable reports, strategic insight and recommendations on sales, service and compliance across all of your customer touch points.