Coffee Shop Mystery Shopping

Eat-in and takeaway coffee shops, cafés and self-serve machines.

As a coffee shop owner, you know that creating a welcoming and enjoyable atmosphere for your customers is essential for the success of your business. But how do you ensure that your coffee shop is delivering the best possible customer experience? This is where mystery shopping can help. As a mystery shopping company, we can provide you with the insights you need to improve your coffee shop’s customer experience.

When you work with us for mystery shopping in the coffee shop industry, we’ll send experienced mystery shoppers to visit your establishment. Our shoppers will evaluate every aspect of the customer experience, including the quality of the coffee, the cleanliness of the premises, the friendliness of staff, and the overall atmosphere of the shop. They will provide you with detailed feedback on their experience, highlighting areas that need improvement and what your team is doing well.

Our reports are designed to be easy to understand, so you can quickly identify areas for improvement and take action to enhance the customer experience. We’ll work with you to develop an action plan that addresses any issues highlighted in the mystery shopping report. This will help you build a reputation for outstanding customer service and increase customer loyalty.

Mystery shopping is a powerful tool that can help you improve your coffee shop’s customer experience. By partnering with a mystery shopping company like ours, you can gain valuable insights into the customer experience and identify areas for improvement. We’re committed to helping you provide the best possible experience for your customers, so you can build a loyal customer base and grow your business.

We also have the ability to help you to benchmark your performance against your competitors such as Caffé Nero, Costa Coffee, Greggs and Starbucks to help you identify strengths and weaknesses. This will help you to make informed decisions about where to invest your resources.

In conclusion, mystery shopping can be a game-changer for your coffee shop business. Contact us today to learn more about how we can help you with mystery shopping in the coffee shop industry and take your customer experience to the next level. With our help, you can ensure that your customers have the best possible experience when they visit your establishment, increasing customer loyalty and driving growth for your business.


Years’ Experience

We have been providing services to respected clients since 1997.


Mystery Shoppers

Nationwide coverage including specialist video shoppers.


Mystery Visits

Completed across a wide range of projects and industries.

Find out more

Every client is different. We’re here to help you find the right service for your needs without any obligation.

We look forward to providing you with actionable reports, strategic insight and recommendations on sales, service and compliance across all of your customer touch points.